Patron Services & Ticketing Manager

Job type(s): The Austin Symphony Orchestra seeks an energetic and organized Patron Services & Ticketing Manager to join one of the most exciting performing arts organizations in Central Texas.

POSITION: Patron Services & Ticketing Manager
STATUS: Full Time, includes medical, dental insurance and paid vacation.
HOURS: Minimum of 40 hours per week. Evening and weekend work required.
COMPENSATION: An annual salary commensurate with experience, abilities and responsibilities of the position.
WORK EXPERIENCE: 4+ years of demonstrated leadership experience in box office management. Knowledge of the ticketing program, Tessitura, preferred.

The Patron Services & Ticketing Manager (PSTM) assures cost effective, optimal revenue-producing box office functioning by balancing the conflicting objectives of 1) optimal sales through maximum responsiveness to customer demands and 2) reducing costs through consistent procedures, appropriately restrictive policies and effective use of personnel and equipment. The PSTM reports directly to the Marketing Director and supervises all box office staff.

The PSTM is specifically responsible for:

  • The supervision, and day-to-day hands-on working, of box office staff (paid & volunteer), such that a cordial and productive relationship is developed and maintained with the public. The handling of special customer concerns in a professional manner consistent with the policies and procedures established by the Austin Symphony Orchestra Society, Inc.
  • The supervision, and day-to-day hands-on working, of box office & patron service operations at performances and special functions such that current and future tickets sales are maximized.
  • Stay at performance until at least intermission is over (can work out a schedule with assistant/associate box office/patron services manager).
  • Supervise director of ushers
  • Supervise box office volunteers
  • Supervise box office/patron services assistant/associate
  • Preparing daily and weekly season and single ticket sales reports for Director of Marketing and Executive Director.
  • Reconcile all tickets sold and receipts received and cash with the ticketing system, including the verification of all charges, daily reports to the Finance Department, and a monthly reconciliation with the Finance Department.
  • Reconcile receipts for each concert cycle immediately following closing of box office at each event.
  • Sell Season and Single tickets through walk-in and telephone orders and processing all mail orders.
  • Process complimentary ticket orders, including receipt of proper authorization.
  • Build all shows, packages, venues, series charts within the ticketing software. Work with the ticketing software customer support to resolve any box office technical difficulties including but not limited to out of balance end of day reports, online ticketing errors, etc.
  • Work with the Director of Marketing to develop strategies to deliver different and varied sales promotions.
  • Process group sales efforts and facilitates group sales ticketing.
  • Maintain a cordial and productive relationship with the public by personally dealing with customer concerns in a timely and efficient fashion.
  • Prompt follow-through on information regarding potential Season and Single ticket sales.
  • Provide training to all new box office personnel including the updating of the written manual of box office procedures.
  • Work with Marketing Director to orchestrate and facilitate all aspects of subscription renewal process and new subscription campaign.
  • Work with the Telemarketing Manager to promptly process subscriptions and sales incentives.
  • Process requests for charity donations, charity ticket vouchers.
  • Facilitate all aspects of the “Symphony Store.”
  • Coordinating and reconciling guest artist CD sales.
  • Selling guest artist CDs and other ASO merchandise at appropriate events.
  • Reconciling merchandise sales with the Finance Department.
  • Manage inventory of ASO merchandise.
  • Other duties as assigned by Director of Marketing.


  • Bachelor’s degree or equivalent combination of education and experience.
  • 4+ years of demonstrated leadership experience in ticket office management, preferably in performing arts environment.

The Austin Symphony is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. The Austin Symphony will not tolerate discrimination or harassment based on any of these characteristics. A criminal background check will be conducted prior to hiring. A period of evaluation will be required.

Salary is competitive within the industry, commensurate with experience and expertise, and includes a competitive benefits package.

Please email Jason Nicholson at .(JavaScript must be enabled to view this email address) and attach your cover letter, resume, and list of three professional references as a single Adobe PDF file. Please make your subject line: Patron Services & Ticketing Position. No phone calls or physical mail please.

The mission of the Austin Symphony Orchestra Society, Inc. is to enhance the cultural quality of life for the adults and young people of Austin and Central Texas by providing excellence in music performance and educational programs.

Deadline for applications: August 24, 2018