Patron Services & Administrative Associate

The Austin Symphony seeks an outgoing, creative and enthusiastic individual with excellent customer service and technical skills.
Must be an enthusiastic team player able to multi-task in a fast-paced environment and have strong computer skills.

Position: Patron Services & Administration Associate (PSAA)
Reports to: Patron Services and Ticketing Manager
Hours: Minimum of 40 hours per week. Evening and weekend work required.
Compensation: An annual salary commensurate with experience, abilities and responsibilities of the position.
Health Plan: Fully paid PPO medical & dental plan for employee
Vacation: Three weeks paid vacation accrued annually (available after 90 days of employment and prorated until Dec. 31)
Pension: Qualified 403 (b) employer sponsored pension plan; ASO matches employee contributions of up to 2% of annual salary
Paid Time Off: Various holidays off and sick time

Job Responsibilities
The Patron Services & Administration Associate is an integral part of the Austin Symphony Orchestra’s (ASO) profile in the community. Responsible for handling ticket transactions for all events and performances, maintaining accurate data about patrons, assuring exceptional customer service on behalf of the ASO, and office duties assigned by the Patron Services and Ticketing Manager.

The PSAA is specifically responsible for:
• Ensuring the highest quality customer service possible in all customer interactions via in person, telephone, and email
• Handling ticketing transactions such as seat assignments, exchanges, and donations for subscribers and single ticket buyers
• Maintaining database and records of subscribers and single ticket buyers via our enterprise application software, Tessitura
• Keeping organized records of new season ticket orders and seat change requests
• Processing daily batch prints of tickets to be prepared and mailed
• Overseeing orders and operations in Box Office during concert nights
• Coordinating and scheduling volunteers for the symphony concert box office
• Processing and maintaining incoming Donation Voucher requests
• Working in the box office at all Symphony concerts
• Working in the “Symphony Store” at all appropriate events
• Ordering and maintaining all office supplies
• Acting as a “runner” to help all departments during non-concert week, plus other duties as assigned by the Patron Services and Ticketing Manager

• Associate’s Degree or higher recommended
• Minimum of one-two years’ experience in Patron Services & Box Office preferred
• Facility with cultivating strong interpersonal relationships
• Outstanding written and oral communication skills
• Excellent decision-making, priority setting and handling of challenges; high energy level and impeccable follow-through
• Exceptional reporting and record-keeping skills; easily manages and tracks multiple projects at different stages; superior attention to detail
• Computer literate; Proficiency in Microsoft Office (Word, Excel, PowerPoint, & Outlook); experience in ticketing software Tessitura a plus
• Team player with the ability to work independently with little supervision
• Desire to continuously learn and increase effectiveness as a professional; offer and receive constructive feedback; willingness to be flexible and to go above and beyond
• Experience in the performing arts field a plus
• Must be able to lift 40 pounds

Salary is competitive within the industry, commensurate with experience and expertise, and includes a competitive benefits package.

Please email Yessenia Zaragoza at .(JavaScript must be enabled to view this email address). Attach your cover letter and resume, as a single Adobe PDF file. Please make your subject line: “Patron Services & Administration Associate.” No phone calls or physical mail please.

The mission of the Austin Symphony Orchestra Society, Inc. is to enhance the cultural quality of life for the adults and young people of Austin and Central Texas by providing excellence in music performance and educational programs.

Austin Symphony Orchestra Society, Inc. is an equal opportunity employer. A criminal background check will be conducted prior to hiring. A period of evaluation will be required.

Deadline for applications: June 28, 2019